Last updated: September 28, 2026
This Privacy Policy explains how MexStreamz ("we", "us", "our") collects, uses, shares, and protects personal information when you visit the website, create an account, watch videos, or contact support (together, the "Service"). By using the Service you acknowledge that you have read this policy.
1. Information We Collect
We collect only the information needed to operate a secure and reliable video service. This includes:
- Account information: your display name, email address, chosen profile avatar, and a securely hashed password. We never store your password in readable form.
- Activity information: videos you watch, playback progress, reactions, and comments you publish.
- Support information: the subject, category, and messages of support tickets you create, together with our replies.
- Technical information: IP address, browser type, device type, operating system, referring pages, timestamps, and security and error logs.
- Preferences: settings such as your chosen light or dark theme, stored in your browser.
2. How We Use Information
We use personal information to:
- Create and maintain your account and authenticate you securely.
- Deliver video playback, remember where you stopped, and show your watch history.
- Respond to support tickets and send service emails such as password resets and ticket notifications.
- Detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms of Use.
- Understand how the Service is used so that we can maintain, troubleshoot, and improve performance and reliability.
- Comply with legal obligations and enforce our rights.
3. Legal Bases for Processing
Where data protection law requires a legal basis, we rely on: performance of our contract with you (providing the Service), our legitimate interests (security, fraud prevention, and service improvement), compliance with legal obligations, and your consent where we ask for it. Where processing is based on consent, you may withdraw it at any time.
4. Cookies and Similar Technologies
We use a small number of cookies and browser storage features that are necessary for the Service to function:
- Session cookie: keeps you signed in while you browse and protects forms against cross-site request forgery.
- Remember-me cookie: keeps you signed in on your device for longer if you choose that option when signing in.
- Local storage: remembers your theme preference.
We do not use these technologies to build advertising profiles. You can clear or block cookies in your browser settings, but parts of the Service will not work without the necessary ones.
5. How We Share Information
We do not sell your personal information. We share it only in the following limited circumstances:
- Service providers who help us run the Service, such as hosting, email delivery, and content delivery providers, who may process information only on our instructions and under appropriate confidentiality and security obligations.
- Public content: comments you publish are visible to other users together with your display name and avatar.
- Legal and safety reasons: when we believe disclosure is required by law, legal process, or a governmental request, or is necessary to protect the rights, property, or safety of our users, the public, or the Service.
- Business changes: if the Service is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
6. Third-Party Services
The Service may load fonts, scripts, and video playback libraries from third-party content delivery networks. When your browser requests these resources, the provider may receive technical information such as your IP address. Those providers handle such information under their own privacy policies.
7. International Transfers
Your information may be processed in countries other than the one where you live. Where we transfer personal information across borders, we take steps to ensure it remains protected in line with applicable data protection laws, including the use of contractual safeguards where required.
8. Data Retention
We keep personal information only for as long as needed for the purposes described in this policy. Account information is retained while your account is active. Support tickets are retained for a reasonable period so that we can resolve issues and keep records. When information is no longer required, we delete or anonymise it, unless the law requires us to keep it longer.
9. Data Security
We use administrative, technical, and organisational measures designed to protect personal information, including hashed passwords, request token protection on forms, restricted administrative access, and access controls on stored data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please choose a strong, unique password and keep it confidential.
10. Your Rights
Depending on where you live, and subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Object to or request restriction of certain processing.
- Request a portable copy of information you provided to us.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your local data protection authority.
You can update your display name, avatar, and password from your profile page. To exercise any other right, open a ticket on our Support page and we will respond within the timeframe required by law.
11. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you are under 18, you should use the Service only with the involvement of a parent or guardian. If you believe a child has provided us with personal information, open a support ticket and we will delete it promptly.
12. Emails and Notifications
We send service emails that are necessary for your account, including password reset messages and notifications about support tickets you create and the replies you receive. These are not marketing messages.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised policy.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please open a ticket on our Support page. Our team responds during working hours, Monday to Friday, excluding weekends and public holidays, within two business days.